Yes, it is possible to cancel your order within 2 hours of placing it. Please write to us at firstname.lastname@example.org or call us at +919310062350. Please note that your refund will take 3 – 4 working days to be initiated.
In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout. Please return the product as detailed in the ‘returns’ section below.
Yes! Please e-mail us your prescription at email@example.com or call us +919310062350 and one of our optometrists will get in touch with you to recommend the lenses most suitable for you. Please note, it is not possible add prescription lenses in certain types of sunglasses; if you’re unsure of this, please reach out to us.
Yes, we would be happy to do that! Under the “add order note” section on your checkout cart, please let us know that your purchase is a gift and we will be happy to gift wrap it for you. Of course, there’s no extra charge!
Yes, the prices that you see on the product page are inclusive of taxes.
Please refer to our detailed Shape & Style Guide which will help you understand the frame size & shape best suited for your face type as well as give you an in-depth understanding of the frame dimensions.
We accept all major credit cards / debit cards / UPI / direct bank transfers through our online payment gateway. Cash on delivery (COD) is available for select locations. At this time, we do not accept cheque or demand draft.
Yes, it is possible for you to pick up the order from our store. However, please write to us at firstname.lastname@example.org or call us +919310062350 within 2 hours of placing the order. In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout.
Some brands on our website namely Chanel, Cartier & Maybach are preview only. In case you wish to purchase any of these or any other product that is sold out, please write to us email@example.com or call us +919310062350
Yes of course! Please get in touch with us on +919310062350 between 10.30 AM – 7.30 AM and we will be happy to assist you.
Physical warranty cards have been discontinued by some brands. If you did not receive a physical warranty card with your product, it most likely does not come along with it. However, please write to us at please write to us firstname.lastname@example.org or call us +919310062350 and we would be happy to double check for you
We offer free standard shipping across India. Your product will generally be shipped via either FedEx, Bluedart, DTDC or Indiapost (at the discretion of GEM Opticians). It is possible to get express shipping; please write to us please write to us at email@example.com or call us +919310062350 with your shipping address and we will get back to you with a quote and an estimated delivery timeline.
The safety of our customers & team is our top priority and the COVID-19 safety measures we are taking may slightly increase dispatch times. Generally, you can expect the following dispatch timelines.
Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.
Sunglasses & Frames
Will be shipped within 1 – 2 business days of receipt of order.
Gift Cards will be delivered via e-mail the same day you purchase them.
Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact.
In case your order is being significantly delayed, we shall keep you informed.
You will receive an intimation along with a tracking no. once your product has been shipped
Within Delhi – You should generally receive you product within 1 – 3 business days of it being shipped.
Outside Delhi – You should generally receive your product within 3 – 6 business days of it being shipped
In case your order deliveries are being delayed beyond these general timelines, we shall keep you informed. Please note, delays may occur due to events that are out of our control such as weather, holidays etc. If this happens, we will not be able to refund the express shipping charges (if any).
Sorry! At this time, we do not ship internationally
If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed.
Please note, we are not responsible for products lost / stolen once they have been declared as successfully delivered by our logistics partners to your shipping address.
Returns & Exchanges
Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.
Please note, all sales are final and we have a no refund policy.
If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.
Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.
All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:
The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.
Sunglasses & Frames
i. Must be in an unused and unworn condition.
ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request
iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition
i. Please write to us at please write to us firstname.lastname@example.org or whatsapp us at +919310062350 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.
ii. Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice.. Kindly note, we do not accept any returns at our stores for products bought online.
iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check
Yes, you may return the products received as a gift for a store credit. We do not provide refunds for products received as gifts. Further, please note that we do not accept any returns without the original proof of purchase.
Oh no, that shouldn’t have happened! Please write to us email@example.com or call us +919310062350 and we shall arrange for the incorrect order to be picked up & replace it with the correct order / fresh product within 15 days.
Unfortunately, we do not accept returns after 7 days of receipt to the receipt's address.
After Sales & Servicing
All products come with a 1 year manufacturing warranty.
Manufacturing warranty covers the following issues
i. Missing components
ii. Delamination and / or peeling of sun lens coating
iii. Bubbles or imperfections in lens coating
iv. Premature flaking or deterioration of frame coating
v. Soldering defects
If your product encounters any of the above issues within 1 year of purchase, please write to us at firstname.lastname@example.org or call us at +919310062350. We will require you to ship the product to us for a quality check by our technicians. It the issue is deemed to be a manufacturing defect, we will replace your product or issue you a store credit. GEM Opticians has absolute discretion to ascertain if the issue is a manufacturing defect.
Kindly note, we will be unable to entertain any requests for exchange or credit if the product has been altered / repaired in any manner by any third party.
Manufacturing warranty does not cover the following issues
i. Normal wear and tear i.e. scratches
ii. Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product
iii. Damage caused by chemicals
iv. Damage caused by unauthorized modifications or repair
We would encourage you to book a frame tune up at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.
We would encourage you to book a frame tune up at any of stores where our expert technicians would be happy to assist you & adjust the product for you.