Dear Valued Client,


We are pleased to inform you that post the government imposed lockdown under the COVID -19 guidelines, we are once again back in business. We are dedicated to providing you with absolute peace of mind and welcome a healthy you to our boutiques with a warm namaste in a totally protected and sanitised environment.


Best wishes, Team GEM

HEALTHY, HYGIENIC AND CONVENIENT PRACTICES TO ENSURE OUR MUTUAL SAFETY


Store sanitisation

In-store sales & clinic area

  • Frequent cleaning & disinfecting of entry/exit points & floor

  • Regular sanitisation of all contact points like door handles, counter surfaces, display shelves & seating area pre & post touch

  • De-congestion of store space by elimination of extra equipment & furniture

  • Usage of disposable covers for all equipment & ophthalmic setup with single-use head & chin rests 

  • Limiting presence of people at the store at any given point

  • Monitoring of body temperature by thermo-guns at the entrance


Eyewear & accessories

  • Regular sanitisation of all displayed products with industry approved alcohol-based solution

  • Showcasing of product in limited quantities

  • Sanitisation of showcased eyewear before & after trial

  • Stringent measures for the entire process of procurement of material through vendors, to processing & delivery of final product including packaging


Client & team GEM interaction

  • Usage of appropriate PPE like gloves, 3 ply masks for staff & protective goggles for optometrists

  • Maintenance of high level of personal hygiene with regular sanitising & hand washing

  • Provision of sanitisers, hand wash liquids, disposable masks & gloves & no-touch bins for clients

  • Abiding of recommended social distancing norms through floor markings

  • Limiting presence of people in the store at any given point

  • Encouraging cashless payment options such as UPI, contactless credit cards & digital wallets

  • Maintenance of pre-sanitised cash registers for change returnable to clients & usage of cash transaction trays

  • Provision of order summaries or invoices through soft copies via email or WhatsApp 


Out-store services

  • Partnering with reliable delivery companies for door-step deliveries

  • Appointment of hygienically trained personnel for home showcasing of products & curb-side services such as minor adjustments & deliveries

  • Video consultation for dispensing of spectacles or styling of eyewear and sharing of tailor-made product catalogs