GEM Opticians The GEM Client Service

The GEM Client Service

Warren Buffett , the business tycoon, once said, "it takes 20 years to build a reputation and five minutes to ruin it." Being in the business of vision for over five decades, we very well  acknowledge that it is our loyal clientele to whom we owe the arduous journey of our 50 years. The edifice of this we believe is a rock-solid  client service, what we fondly call "The GEM Client Service"

Drawing on our strength of a sound team of technicians and after sales team we cater to the following service requests 

  • Complimentary cleaning and maintenance of eyewear required after usage to keep it robust shape

  • Complimentary minor repairs like nose pad and screw change/ replacement and adjustments for a comfortable fit

  • 30 day lens adjustment warranty to ensure they serve the purpose they were bought for

  • 12 month warranty for all eyewear for any manufacturing defect

GEM Opticians The GEM Client Service



The GEM Client Service


Warren Buffett , the business tycoon, once said, "it takes 20 years to build a reputation and five minutes to ruin it."  

Being in the business of vision for over five decades, we very well  acknowledge that it is our loyal clientele to whom we owe the arduous journey of our 50 years. The edifice of this we believe  is a rock-solid  client service, what we fondly call 

"The GEM Client Service"


  • Complimentary cleaning and maintenance of eyewear required after usage to keep it in robust shape

  • Complimentary minor repair like nose pad and screw change / replacement and adjustments for a comfortable fit

  • 30 day lens adjustment warranty to ensure they serve the purpose they were bought for

  • 12 month warranty for all eyewear for any manufacturing defect

Eye Exam & Vision Care 

Our well qualified team of specialist optometrists and dispensing opticians strive to provide everything  from the thoroughness of an advanced eye exam to dispensing glasses for challenging vision corrections.

 

Our comprehensive vision care would entail ascertaining your prescription according to your age, occupation, visual activity and persona while ensuring that you have fair eye health. Subsequently, our team would assist you in selecting the most appropriate eyewear and dispense them while determining all your parameters like pupillary distance and temple length, imperative for a perfect fit.


Constantly upgrading their knowledge about latest lens technologies from globally acclaimed companies like Essilor, Carl Zeiss and Nikon along with the state of art equipment, they consult and advise you about various visual aids, spectacles and contact  lenses customised for your individual need so you become a sharper version of your existing self.


Eye Exams & Vision Care


Our well qualified team of specialist optometrists and dispensing opticians strive to provide everything  from the thoroughness of an advanced eye exam to dispensing glasses for challenging vision corrections.

 

Our comprehensive vision care would entail ascertaining your prescription according to your age, occupation, visual activity and persona while ensuring that you have fair eye health. Subsequently, our team would assist you in selecting the most appropriate eyewear and dispense them while determining all your parameters like pupillary distance and temple length, imperative for a perfect fit.

Constantly upgrading their knowledge about latest lens technologies from globally acclaimed companies like Essilor, Carl Zeiss and Nikon along with the state of art equipment, they consult and advise you about various visual aids, spectacles and contact  lenses customised for your individual need so you become a sharper version of your existing self.


GEM Opticians Lens & Style Consultation

Lens & Style Consultation

With profound experience passed down generations, we passionately curate the perfect eye and sun wear for you  from a gamut of unparalleled designer labels and styles.

Eyewear lenses play a significant role in impacting the overall satisfaction derived from your eyewear. With our exceptionally personalised lens consultation, our specialist optometrists and dispensing opticians ensure that your eyewear not only looks good, but also feels and works good!

After understanding your prescription and visual activity, they custom design corrective lenses that are personalised to meet the purpose they are intended to serve.


This purpose could be purely functional as vision correction, sun protection or aesthetic as to compliment a certain persona that you want to put forward or a certain look/ mood you want to portray only for a particular occasion.

GEM Opticians Lens & Style Consultation

GEM On-The-Go 

During the pandemic COVID-19 , we at GEM, were attentive to the visual needs of our valued clients.

Keeping in mind 'staying home' to be a safe option for all especially senior citizens, 

we were delighted to announce the launch of our comprehensive On-The-Go services. 


This entails appointment of hygienically trained personnel for pick ups and deliveries of orders for all products including spectacles, sunglasses and contact lenses from the comfort of your home / workplace.


Our qualified optometrists with their mobile eye refraction set up would be happy to provide their services should you so require. 


Service requests for minor adjustments like frame and lens tune ups and quick curb-side deliveries to and fro from the convenience of your vehicle are also taken up.


A video consultation for dispensing of spectacles or styling of eyewear by sharing of brand lookbooks or/ and of tailor-made product catalogues could be arranged followed by a home showcasing of shortlisted /pre-selected eyewear with a host of cashless payment options. 


Well aware of our mutual safety, our endeavour would be to provide you with a contact less service where in all orders would be processed and packaged in a sanitised environment. To know more about the steps being taken in this regard, please click here.


Lens & Style Consultation


With profound experience passed down generations, we passionately curate the perfect eye and sun wear for you  from a gamut of unparalleled designer labels and styles.

Eyewear lenses play a significant role in impacting the overall satisfaction derived from your eyewear. With our exceptionally personalised lens consultation, our specialist optometrists and dispensing opticians ensure that your eyewear not only looks good, but also feels and works good! 

After understanding your prescription and visual activity, they custom design corrective lenses that are personalised to meet the purpose they are intended to serve.

This purpose could be purely functional as vision correction, sun protection or aesthetic as to compliment a certain persona that you want to put forward or a certain look/ mood you want to portray only for a particular occasion.


GEM Opticians GEM-On