Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.
Please note, all sales are final and we have a no refund policy.
If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.
Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.
All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:
The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.
Sunglasses & Frames
i. Must be in an unused and unworn condition.
ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request
iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition
For more details & FAQs, please click here.